Asher Draycott Nov
8

AscendEX Crypto Exchange Review: Features, Fees, and Real User Experience in 2025

Leverage Calculator for AscendEX

Calculate Your Potential Returns

AscendEX offers up to 25:1 leverage. Use this calculator to see how different leverage levels affect your potential gains and losses.

Investment Amount ($)

Leverage Level

AscendEX offers up to 25:1 leverage for advanced traders

Price Movement (%)

Enter your investment details and click Calculate to see results

When you’re looking for a crypto exchange that doesn’t play it safe, AscendEX stands out - not because it’s the biggest, but because it’s built for traders who want speed, leverage, and yield without the noise. If you’re outside the U.S., and you’re tired of exchanges that feel like they’re designed for beginners only, AscendEX might be worth your time. But here’s the thing: it’s not for everyone. The platform has serious strengths, but also some red flags you can’t ignore.

What Is AscendEX?

AscendEX, formerly called BitMax, launched in 2018 by a team of Wall Street quant traders. That’s not marketing fluff - founders like George Cao and Ariel Ling came from hedge funds and asset management firms. They didn’t build another crypto exchange to chase hype. They built one to handle high-frequency trading, institutional-grade order books, and complex derivatives - all things most retail platforms barely understand.

They rebranded to AscendEX in March 2021 to signal a bigger vision. Today, the platform supports over 400 cryptocurrencies and 190 trading pairs. It’s not Binance. It’s not Coinbase. But for altcoin traders, it’s one of the few places where you can find deep liquidity on obscure tokens without paying insane fees.

Trading Features That Actually Matter

AscendEX doesn’t just offer spot trading. It gives you futures, ETFs, and margin trading with up to 25:1 leverage. That’s higher than Kraken, higher than KuCoin, and way above what most U.S.-based exchanges are legally allowed to offer. If you’re comfortable with leverage, this is a rare edge.

The order book is tight. On major pairs like BTC/USDT and ETH/USDT, spreads are consistently under 0.05%. That’s professional-grade. You won’t get this kind of precision on smaller exchanges. And the platform handles large orders without major slippage - something I tested with a 5 BTC trade during a volatile market window in early 2025. Execution was smooth.

It also offers DeFi yield farming directly on the platform. You can lock up your tokens and earn daily returns between 0.05% and 0.15% through its ASD Investment program. That’s not compound interest - it’s structured yield. No need to connect a wallet to a DeFi protocol. Everything stays inside AscendEX. For traders who don’t want to deal with smart contract risks, this is a big win.

Fees and Costs

AscendEX charges 0.10% for both makers and takers. That’s standard - nothing special. But here’s where it gets interesting: if you hold ASD (AscendEX’s native token), you get fee discounts. Hold 1,000 ASD and your fees drop to 0.08%. Hold 5,000 and it’s 0.06%. It’s not a massive discount, but it adds up if you’re trading daily.

Fiat on-ramps? Yes - but only if you’re outside the U.S. You can deposit via bank wire, credit card, or through partners like Banxa and Mercuryo. Supported currencies include EUR, GBP, CAD, AUD, and USD. But here’s the catch: if you’re in the U.S., you can’t sign up at all. Not even with a VPN. AscendEX blocks U.S. IPs at the gateway level.

A bioluminescent forest of crypto creatures and yield percentages glowing gently around a trader depositing tokens into a tree.

Security - What’s Real and What’s Hype

AscendEX claims 95% of assets are stored in cold wallets. That’s standard for reputable exchanges. Two-factor authentication is mandatory. They’ve never been hacked - a rare track record in crypto. Coinsutra’s 2025 review confirmed regular third-party security audits, and their infrastructure is built on the same architecture used by institutional trading desks.

But here’s the problem: no government regulation. AscendEX Technology S.R.L. is legally registered in Bucharest, Romania. Their website still says “Singapore-based,” but regulatory filings from FxVerify show the company’s official address is in Romania. No license from MAS (Singapore), no FINCEN registration, no FCA approval. That’s a red flag for anyone concerned about legal protection.

If the platform gets seized or frozen, you have no recourse. No insurance fund like Coinbase’s. No FDIC-style coverage. You’re relying entirely on their operational integrity. That’s fine if you trust the team - but it’s risky if you’re storing life savings.

User Experience and Mobile App

The interface is clean. No clutter. No pop-ups trying to sell you NFTs or meme coins. The dashboard loads fast. The charting tools are basic but functional - enough for technical traders who use TradingView anyway. The mobile app, available on iOS and Android, has a 4.5-star rating on Google Play with over 1,250 reviews. Users consistently praise the speed of deposits and withdrawals.

Cryptocurrency deposits average 12.7 minutes. Withdrawals? Around 14.3 minutes. That’s faster than 90% of exchanges. Fiat deposits via bank transfer take 1-3 days. Withdrawals take 2-5. Nothing groundbreaking, but reliable.

The KYC process is strict. You need government ID, proof of address, and a live facial scan. It takes 24-48 hours. Some users complain it’s slow, but it’s actually faster than Kraken’s. The trade-off? You get higher withdrawal limits once verified.

Customer Support - The Weak Link

AscendEX has no phone support. No live chat. Just email: [email protected]. According to Cryptowisser’s 2025 analysis of 127 support tickets, the average response time is 8.2 hours. Compare that to Binance’s 2.1 hours or Coinbase’s 24/7 phone line. If you need help urgently - say, a stuck withdrawal or a frozen account - you’re stuck waiting.

Reddit users report mixed results. Some got replies in under 4 hours. Others waited 3 days. The lack of real-time support is a major downside for active traders who need instant help during market swings.

A solitary figure on a cliff holding a lantern labeled AscendEX, with regulatory warnings dissolving into mist as token birds fly toward sunrise.

Who Is AscendEX For?

AscendEX isn’t for beginners. If you’re just buying Bitcoin and holding it, use Coinbase or Kraken. They’re simpler, regulated, and safer.

AscendEX is for:

International traders outside the U.S. who want high leverage (up to 25:1)
Altcoin enthusiasts who need deep liquidity on obscure tokens
Traders who want built-in DeFi yield without connecting wallets
People comfortable with unregulated platforms and willing to accept the risk

It’s not for:

U.S. residents - you’re blocked outright
Those who need phone support or instant help
Anyone who wants regulatory protection or insurance
Copy traders - AscendEX doesn’t offer copy trading like eToro

How It Compares to the Competition

Let’s cut through the noise. Here’s how AscendEX stacks up against three major rivals:

AscendEX vs. Kraken vs. Binance - Key Differences
Feature	AscendEX	Kraken	Binance
Max Leverage	25:1	5:1	125:1
Fiat Support (non-US)	14 currencies	10 currencies	15 currencies
US Access	No	Yes	No (Binance.US)
DeFi Yield	Yes (built-in)	No	Yes (via Binance Earn)
Support Channels	Email only	Email + phone	Email + chat
Regulation	None	US-regulated	Non-US entity

AscendEX wins on leverage and altcoin depth. It loses on support and regulation. Binance has more features but is harder to use. Kraken is safer but slower and less flexible.

The Bottom Line

AscendEX is a hidden gem for experienced, non-U.S. traders. It’s fast, has deep markets, offers unique yield options, and doesn’t bombard you with ads. But it’s built for a specific audience - and it’s not trying to be everything to everyone.

If you’re outside the U.S., trade frequently, and understand the risks of unregulated platforms, AscendEX is one of the best tools you can use. The team behind it has real Wall Street pedigree. The tech works. The fees are fair. The yield options are rare.

But if you need help right now, want government protection, or live in the U.S., walk away. There are better options for you.

For everyone else? Give it a try with a small deposit first. Test the withdrawal speed. Try the leverage. See how the interface feels. If it clicks, you’ve found a solid long-term home.

Is AscendEX safe to use?

AscendEX has never been hacked and stores 95% of assets in cold wallets. It uses two-factor authentication and undergoes regular security audits. However, it is not regulated by any government authority, meaning there’s no legal protection if something goes wrong. Use it only with funds you’re willing to risk.

Can I use AscendEX if I live in the United States?

No. AscendEX explicitly blocks all U.S. users. Even if you use a VPN, your account will be flagged and frozen. The platform does not offer services to U.S. residents under any circumstances.

What are the trading fees on AscendEX?

AscendEX charges 0.10% for both maker and taker fees. You can reduce this to as low as 0.06% by holding ASD tokens. There are no hidden fees for deposits, but withdrawal fees vary by cryptocurrency and are listed on the platform.

How long do withdrawals take on AscendEX?

Cryptocurrency withdrawals typically take 12-15 minutes. Fiat withdrawals via bank transfer take 2-5 business days. Deposit times are similar: crypto deposits average 12.7 minutes, while fiat deposits take 1-3 business days.

Does AscendEX offer customer support by phone?

No. AscendEX offers email-only support at [email protected]. Response times average 8.2 hours, which is slower than industry leaders like Binance or Coinbase. There is no live chat or phone support available.

What is the ASD Investment program?

The ASD Investment program lets you lock up your crypto assets and earn daily returns between 0.05% and 0.15%. It’s a built-in yield product - no need to connect to external DeFi protocols. Returns are guaranteed by AscendEX, but they’re not FDIC-insured. It’s a good option for passive income, but carries platform risk.

Asher Draycott

I'm a blockchain analyst and markets researcher who bridges crypto and equities. I advise startups and funds on token economics, exchange listings, and portfolio strategy, and I publish deep dives on coins, exchanges, and airdrop strategies. My goal is to translate complex on-chain signals into actionable insights for traders and long-term investors.